Remediate via Jira

End-to-end walkthrough for creating Jira remediation tickets from Veza dashboards and queries.

Create Jira tickets directly from Veza dashboards and queries to assign remediation work. Each ticket includes the finding title, a direct link back to Veza, and any notes you provide.

Prerequisites

Before remediating via Jira:

• A Jira Veza Action is configured in Integrations > Veza Actions

• The query or dashboard includes findings with a risk level other than "None"

• Your account has the required remediation permissions

Remediate from a dashboard

Remediate button and dropdown on the dashboard toolbar

1. Navigate to Access Intelligence > Dashboards.

2. Open the dashboard containing risky findings.

3. Click Remediate in the dashboard actions toolbar.

4. Select Create Jira Ticket from the dropdown.

   

   Jira remediation modal showing Veza Action selector, Assign To, Notes, and live preview
5. In the modal dialog:

   • Select one or more Veza Actions to use as the delivery destination. Each selected action creates a separate Jira ticket.

   • Optionally select an Assign To team member (see Jira assignee below).

   • Add optional Notes to provide context for the remediation.

6. Review the live preview showing the Jira ticket content.

7. Click Create to submit.

Remediate from query details

Remediate button on the query details toolbar

1. Open a saved query with a risk level from Access Intelligence > Risks or Saved Queries.

2. Click Remediate in the query details toolbar.

3. Select Create Jira Ticket from the dropdown.

4. Complete the form as described above.

The workflow is identical to dashboard remediation, but the generated ticket references the specific query instead of the dashboard.

Jira ticket format

Jira tickets use Jira markup formatting. The ticket body follows this structure:

You have been assigned the following Veza query for remediation: "Over-Privileged Service Accounts"

*Note:* Please review and remove unused permissions by end of sprint.

*Assessment Query:* [Over-Privileged Service Accounts|https://your-tenant.veza.cloud/assessments/queries/abc123]

The title is set to the query or dashboard name, and the description includes a clickable link back to the source in Veza.

Jira assignee

When remediating via Jira, you can optionally assign the ticket to a specific team member. The Assign To dropdown lists all Veza users by name and email. The selected user's email address is passed to the Jira API to set the ticket assignee.

If no assignee is selected, the ticket uses the default assignee configured in the Jira Veza Action (if one is set).

For additional Jira notification format details and examples, see Jira Veza Action: Example notifications.

See also

• Remediation actions (overview, permissions, and troubleshooting)

• Remediate via ServiceNow

• Remediate via Slack

• Jira Veza Action (setup and configuration)