Remediate via ServiceNow

End-to-end walkthrough for creating ServiceNow incidents from Veza dashboards and queries.

Create ServiceNow incidents directly from Veza dashboards and queries to assign remediation work. Each incident includes the finding title, a direct link back to Veza, and any notes you provide.

Prerequisites

Before remediating via ServiceNow:

• A ServiceNow Veza Action is configured in Integrations > Veza Actions

• The query or dashboard includes findings with a risk level other than "None"

• Your account has the required remediation permissions

Remediate from a dashboard

Remediate button and dropdown on the dashboard toolbar

1. Navigate to Access Intelligence > Dashboards.

2. Open the dashboard containing risky findings.

3. Click Remediate in the dashboard actions toolbar.

4. Select Create ServiceNow Ticket from the dropdown.

   

   ServiceNow remediation modal showing Veza Action selector, Notes, and live preview
5. In the modal dialog:

   • Select one or more Veza Actions to use as the delivery destination. Each selected action creates a separate ServiceNow incident.

   • Add optional Notes to provide context for the remediation.

6. Review the live preview showing the ServiceNow incident content.

7. Click Create to submit.

Remediate from query details

Remediate button on the query details toolbar

1. Open a saved query with a risk level from Access Intelligence > Risks or Saved Queries.

2. Click Remediate in the query details toolbar.

3. Select Create ServiceNow Ticket from the dropdown.

4. Complete the form as described above.

The workflow is identical to dashboard remediation, but the generated incident references the specific query instead of the dashboard.

ServiceNow incident format

ServiceNow incidents use plain text formatting. The incident body follows this structure:

You have been assigned the following Veza query for remediation: "Over-Privileged Service Accounts"

Note: Please review and remove unused permissions by end of sprint.

Assessment Query: https://your-tenant.veza.cloud/assessments/queries/abc123

The short description is set to the query or dashboard name, and the description includes a link back to the source in Veza.

For additional ServiceNow notification format details and examples, see ServiceNow Veza Action: Example notifications.

See also

• Remediation actions (overview, permissions, and troubleshooting)

• Remediate via Jira

• Remediate via Slack

• ServiceNow Veza Action (setup and configuration)