> For the complete documentation index, see [llms.txt](https://docs.veza.com/4yItIzMvkpAvMVFAamTf/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.veza.com/4yItIzMvkpAvMVFAamTf/features/nhi/nhi-remediation.md).

# Remediate NHI findings

After identifying non-human identity (NHI) security risks, you can send findings to ServiceNow, Jira, or Slack directly from the **NHI Accounts** or **Keys & Secrets** page. The notification includes your notes for additional context, alongside a link to the filtered NHI view in Veza, so recipients can quickly navigate to the same results.

This is an ad hoc, human-initiated action. For automated, rule-triggered notifications, see [Veza Actions](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications.md).

## Prerequisites

Configure at least one notification channel in Veza before you remediate NHI findings:

* **Jira**: [Integrations > Veza Actions > Jira](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/jira.md)
* **ServiceNow**: [Integrations > Veza Actions > ServiceNow](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/servicenow.md)
* **Slack**: [Integrations > Veza Actions > Slack](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/slack.md)

Only channels enabled on your tenant appear as options when selecting from remediation options.

## Required roles

Users need one of the following roles to view remediation options and trigger actions:

| Action                               | Required role                                                     |
| ------------------------------------ | ----------------------------------------------------------------- |
| View the Remediate and Share buttons | Viewer, Operator, NHI Security Admin, Access Reviews Admin, Admin |
| Trigger an action                    | Operator, NHI Security Admin, Access Reviews Admin, Admin         |

## Remediate findings

The **Remediate** button appears on the **NHI Accounts** and **Keys & Secrets** pages.

![NHI Remediate dropdown showing Create ServiceNow Ticket, Create Jira Ticket, and Share via Slack options](/files/AYMuhoACvaR9w4FItV8F)

To initiate remediation:

1. Navigate to an NHI page and apply any filters to scope the findings.
2. Click **Remediate** and select a channel:
   * **Create ServiceNow Ticket**: route to your ITSM workflow
   * **Create Jira Ticket**: track in project management
   * **Share via Slack**: notify stakeholders
3. Enter the fields for your selected channel:

   | Channel    | Fields                                                                     |
   | ---------- | -------------------------------------------------------------------------- |
   | Jira       | **Title**, **Notes**, **Assignee** (optional: select from a list of users) |
   | ServiceNow | **Short Description**, **Notes**                                           |
   | Slack      | **Notes**                                                                  |

   For details on the resulting ticket or message format, see the [Jira](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/jira.md), [ServiceNow](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/servicenow.md), and [Slack](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/slack.md) integration guides.
4. Click **Submit**.

Veza sends the notification to the selected channel.

## Share a filtered view

To copy the current filtered URL to the clipboard, click **Share**. Veza displays a confirmation toast when it copies the URL.

Use this option to assign action items in a chat or email, for example asking a teammate to clean up dormant NHIs or rotate keys for a specific integration, without creating a formal tracking ticket.

## Related documentation

* [NHI Security overview](/4yItIzMvkpAvMVFAamTf/features/nhi.md)
* [Rules and Alerts](/4yItIzMvkpAvMVFAamTf/features/insights/rules-and-alerts.md): automated notifications triggered by NHI queries
* [Veza Actions](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications.md): configure notification channels
* [Jira notification format](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/jira.md): ticket structure and field mapping
* [ServiceNow notification format](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/servicenow.md): incident structure and field mapping
* [Slack notification format](/4yItIzMvkpAvMVFAamTf/administration/administration/notifications/destinations/slack.md): message structure


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