Zendesk

Configuring the Veza integration for Zendesk

Overview

The Veza integration for Zendesk enables the discovery of Users, Groups, and Roles from the Zendesk platform. Veza uses the Zendesk API to populate the Authorization Graph with entities and metadata.

This document explains how to enable and create a Zendesk integration. See Notes and Supported Entities for more details.

Configuring Zendesk

The Veza integration for Zendesk utilizes the Zendesk API to gather entity and entitlement metadata.

Access to the Zendesk API requires an account with the necessary permissions to read Users, Groups, and Roles.

Create a Zendesk API Token

To create an API token for the Veza integration, follow these steps or refer to Managing access to the Zendesk API:

1. Sign in to your Zendesk account as an administrator. 2, In Admin Center, click Apps and integrations in the sidebar. Open APIs > Zendesk API.

2. Click Add API token.

3. Copy the token and paste it somewhere secure. The full token will not be shown after you click save.

Use the token value to configure the Veza integration.

Configuring Zendesk on the Veza Platform

To enable Veza to gather data from the Zendesk platform:

1. In Veza, open the Integrations page.

2. Click Add New and choose Zendesk as the type of integration to add.

3. Enter the requested information and Save the configuration.

Field	Notes
Name	A unique display name for the Zendesk platform connection
Zendesk URL	The base URL for your Zendesk instance (e.g., https://myorg.zendesk.com)
Zendesk User	The email address of the Zendesk account the API token was generated for
API Token	The API token created above

Notes and Supported Entities

Zendesk User

Attribute	Notes
created_at	The timestamp when the user account was created
last_login_at	The timestamp when the user account last logged in
is_active	Boolean indicating if the account is active or suspended
id	The Zendesk ID for the user
display_name	The user's display name, if set
role	The user's simplified role type: "end-user", "agent", or "admin"

Zendesk Group

Attribute	Notes
id	The Zendesk ID for the group
description	The group's description, if set

Zendesk Role

Attribute	Notes
id	Zendesk role ID
name	The role name