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Zendesk

Configuring the Veza integration for Zendesk

Overview

The Veza integration for Zendesk enables the discovery of Users, Groups, and Roles from the Zendesk platform. Veza uses the Zendesk API to populate the Authorization Graph with entities and metadata.

This document explains how to enable and create a Zendesk integration. See Notes and Supported Entities for more details.

Configuring Zendesk

The Veza integration for Zendesk utilizes the Zendesk API to gather entity and entitlement metadata.

Access to the Zendesk API requires an account with the necessary permissions to read Users, Groups, and Roles.

Create a Zendesk API Token

To create an API token for the Veza integration, follow these steps or refer to Managing access to the Zendesk API:

  1. Sign in to your Zendesk account as an administrator. 2, In Admin Center, click Apps and integrations in the sidebar. Open APIs > Zendesk API.

  2. Click Add API token.

  3. Copy the token and paste it somewhere secure. The full token will not be shown after you click save.

Use the token value to configure the Veza integration.

Configuring Zendesk on the Veza Platform

To enable Veza to gather data from the Zendesk platform:

  1. In Veza, open the Integrations page.

  2. Click Add New and choose Zendesk as the type of integration to add.

  3. Enter the requested information and Save the configuration.

Notes and Supported Entities

Zendesk User

Zendesk Group

Zendesk Role

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